Privacy policy

Legal Information for Buswells Hotel:

• Name of the Hotel: Buswells Hotel
• Address for the Hotel: 23-27 Molesworth Street, Dublin 2, Ireland
• Company Name: Buswells Hospitality Limited
• Registered Company Address: 23-27 Molesworth Street, Dublin 2, Ireland
• Company Number: 504814
• VAT Number: IE 9804317P
• Contact Phone No. / Email Address: +353 1 6146500 / info@buswells.ie

Legal Information for the Hosting Company:

• Name of Hosting Company: Automatic Netware Limited, trading as Bookassist
• Company Number: IE312796
• Registered Address: Suite 3, One Earlsfort Centre, Lower Hatch Street, Dublin 2, Ireland.
• Contact Phone No. / Email Address: +353 1 582 3535 / ireland@bookassist.com
• Website: www.bookassist.org

General conditions

The privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. The Hotel will not disclose identifiable user information to any third party without consent.

What information is collected about you? How do we use it?

Information we may collect from you

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.

We may collect and process Data including the following in the course of providing services to you, which could contain your personal data: your full name; your address; your email addresses; your various phone numbers including mobile phone numbers; your nationality; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, details of allergies; details of your car registration number; details of your driving license; details of your passport and all other Data which you ask us to process on your behalf or which is necessary for us to process, in order for us to fulfil our role as providing accommodation, gym, leisure, conference and banqueting, retail or food related services to you.

Accommodation: When making a booking, you will be asked for your name, address, telephone number, email address, payment details, the name of guests travelling with you and your preferences for your stay. You will receive a confirmation email or letter in advance of your stay. You will receive a guest satisfaction survey after your stay.

Marketing activities: We may use your information for marketing activities, as permitted by law. For example, you may receive regular updates on Special offers Hotel overnight Accommodation offers by email. If you have provided us with your email address at some point over the past 12 months, we may use this email address to target you with these newsletters or special offers. You have the option to “opt out” or unsubscribe, from this marketing communication at any times.

Dining Facilities: When making a booking for our food service areas, you will be asked for your name, telephone number, email address, payment details and your preferences/requirements for your dining experience. You may receive a confirmation email in advance of your visit. You will receive a guest satisfaction survey after your stay.

Other communications: There may be other times when we get in touch with you by email, by phone, depending on the contact information you share with us. For example, we may need to respond to and handle requests or queries you have made.

Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.

When you access our website or Wi-Fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you. Please see our Cookie Policy.

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name, email address, postal address and/or phone number.

In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the Site may be used to: enter your email in our promotions, send marketing communications or surveys to you, respond to your questions or suggestions, improve the quality of your visit to our site. You can opt-out of any communication by emailing the Hotel at info@buswells.ie

Uses made of your personal data

We use your personal data that we hold:

• In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);
• To carry out our obligations arising from any contracts entered into between you and us;
• In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
• To comply with legislation; and/or
• To notify you about changes to our services.

List of Services

Accommodation

Restaurant, bar service, conference and banqueting and other food related services.

We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect by unsubscribing or ticking our “opt out” option on our separate marketing services to you. We keep your Data for varying periods according to our Retention Schedule.

Your rights

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: -

1. The right to access data relating to you (‘access right’).
2. The right to rectify/correct data relating to you (‘right to rectification’).
3. The right to object to processing of data relating to you (‘right to object’)
4. The right to restrict the processing of data relating to you (‘right to restriction’).
5. The right to erase/delete data relating to you (i.e. the “right to erasure”).
6. The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).

Please contact info@buswells.ie for further details

Secure Reservations

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a Booking Engine provided by our booking management system partner, Bookassist. We understand that security remains the primary concern of online consumers and have chosen our Booking Engine partner carefully.
All information sent to this site, if in an SSL session, is encrypted and protected against disclosure to third parties. Bookassist are certified as compliant with PCI DSS (Payment Card Industry Data Security Standards).

Protecting your information

We want to ensure that visitors to our Site feel confident about using the Site to plan and book their accommodation. The Hotel is committed to protecting the information we collect. The Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Children's Privacy & Parental Consent

Please be aware that the Hotel has not designed this Site for, and does not intend for it to be used by anyone under age of 18 years. Accordingly, this Site should not be used by anyone under the age of 18 years. Our Privacy Policy prohibits us from accepting users who are under the age of 18 years. The Hotel specifically requests that persons under the age of 18 years do not use this Site or submit or post information to the Site. Should the Hotel inadvertently acquire personal information or other data from users under the age of 18 years, the Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact that the user under age 18 years used the Site and submitted personal information without solicitation by or permission from the Hotel.

Links Provided To Other Sites