Customer reviews

  • Aoife O'Connell

    Customer rating:

    19-Feb-2019
    Buswells is a gem of a hotel- has retained it’s historic charm, while successfully upgrading rooms and bathrooms, both of which are spotless and so comfortable- best nights sleep in a long time!The lobby and bar are welcoming and restful, with delicious food. The breakfast was equally excellent. Finally, the staff were exceptionally helpful.


  • Hotel guest

    Customer rating:

    19-Feb-2019
    Nicely decorated, clean and great service! Choice of breakfast is nice but would increase one notch quality to match other hotel great qualities!


  • Hotel guest

    Customer rating:

    18-Feb-2019
    Hotel very clean. Beds very comfortable. Excellent location.


  • Hotel guest

    Customer rating:

    17-Feb-2019
    We had a very enjoyable stay - booked on line got s complementary upgrade of room. Room was very comfortable. House wine in bar wasn’t great and no snack could be organized at 10.45pm. We didn’t opt for breakfast. Great location very central.


  • Hotel guest

    Customer rating:

    16-Feb-2019
    A wonderful hotel with an even better staff! Everyone was helpful and friendly. I couldn't have asked for a better stay


  • Hotel guest

    Customer rating:

    10-Feb-2019
    Waiting staff at breakfast were excellent, staff generally very friendly and accommodating. Great location


  • Hotel guest

    Customer rating:

    6-Feb-2019
    Staff were friendly and efficient. The room furnishings were dated and the heating could not be controlled. There was good variety on the breakfast menu.


  • patricia pearson

    Customer rating:

    4-Feb-2019
    We thoroughly enjoyed our stay at Buswells Hotel and will be back. Every attention to our well being was cared for. Excellent staff; wonderful services; good food. Perfect ambiance. And the cleaners for the room didn't bother us but seemed to know when we left so they could clean the room. Now that has never happened anywhere before. Great job Buswells.


  • Hotel guest

    Customer rating:

    3-Feb-2019
    Beautiful and charming hotel in a super location in Dublin. Friendly staff and very comfortable room


  • Hotel guest

    Customer rating:

    3-Feb-2019
    Overall my stay was very good. The staff and service were great and very helpful, and the room was excellent.


  • Hotel guest

    Customer rating:

    3-Feb-2019
    Nice hotel, great location. The rooms and bathroom are a little bit dated.


  • Hotel guest

    Customer rating:

    2-Feb-2019
    All staff encountered were very helpful, providing excellent guest service. The front desk clerk that checked me into and out of the hotel was particularly excellent!


  • Hotel guest

    Customer rating:

    1-Feb-2019
    Staff were great, room nice, good breakfast. Will definitely stay again.


  • Hotel guest

    Customer rating:

    27-Jan-2019
    I would certainly stay again at Buswells because it has an ideal location and the staff are very friendly and efficient. We found the hotel comfortable and relaxing.


  • Hotel guest

    Customer rating:

    27-Jan-2019
    Welcoming, comfortable, good food, and pleasant and extremely helpful friendly staff. I do hope to be staying at Buswells Hotel very soon again.


  • Hotel guest

    Customer rating:

    23-Jan-2019
    I had a single room and although it was small it suited all my needs. I appreciated the fact that the room was overlooking the street and not hidden away. I found the hotel staff to be very helpful and friendly. I will stay again.


  • Hotel guest

    Customer rating:

    22-Jan-2019
    Staff was more than accommodating. Every possible situation was already thought of and a solution in place. From reservation to check out, a perfect stay. Location was perfect for a stay in Dublin as well. Very established and the value was very fair.


  • Hotel guest

    Customer rating:

    20-Jan-2019
    Our family recently stayed at the Buswells Hotel Dublin and we found the customer service to be excellent, the location handy to everything and very central, the rooms fantastic in terms of cleanliness, comfort and decor. Having stayed in a number of hotels during out travels we found the bed extremely comfortable, spacious and provided a great nights sleep - wonderful.


  • Hotel guest

    Customer rating:

    18-Jan-2019
    Really comfortable, warm and quiet. Warm and welcoming lobby. I liked how quiet it was when you enter the hotel in addition to the room. I would definitely stay again. I was there for one night alone on a business trip, perfect for that kind of stay. Thank you!


  • Hotel guest

    Customer rating:

    11-Jan-2019
    Lovely hotel located in a fantastic spot in Dublin. Near Grafton Street and Trinity College - surrounded by shops and restaurants. Had a fantastic time and the staff was wonderful!


  • Luke DelPriore

    Customer rating:

    11-Jan-2019
    Thank you to the staff at Buswells who made our stay warm and pleasant. From the minute we were greeted at the front door all the way through to checkout. The staff in the morning serving breakfast were phenomenal all four days during out stay. The staff whom cleaned our room consistently made up our room to make it feel like the first day which in my experience doesn't happen in all hotel chains, job well done. The front desk were helpful and friendly with each encounter. The hotel itself centrally located by all we wanted to experience in our short visit to Dublin. I liked the fact it was close to the hop and go bus line which carried us through Dublin with entertaining bus drivers. Thanks to all the staff in Buswells.


  • Hotel guest

    Customer rating:

    11-Jan-2019
    Great location, lovely, friendly, helpful staff! Although the room was small, the beds and bedding were very comfortable. Included breakfast was great, but dinner menu was very limited.Also, the lift was out of order. Thank you for an overall wonderful stay!


  • Paul Francis Mellon

    Customer rating:

    10-Jan-2019
    Great location. Helpful, pleasant staff. Good value. Nice breakfast. Features comfortable seating area/lobby. Fine bar.


  • Hotel guest

    Customer rating:

    10-Jan-2019
    We loved Buswells Hotel. It is in a great location - quiet street, yet close to everything. Very cozy lobby, nice bar, comfortable rooms and nice staff. We would stay there again when visiting Dublin.


  • Marguerite Wilaby

    Customer rating:

    5-Jan-2019
    Our stay at Buswells was spectacular in every way! There are so many things about the hotel to recommend it, and we already have recommended it to two of our friends visiting Dublin in the Spring. We loved the beautiful lobby and bar areas, and our double room was just as nice, with plenty of room for us and our luggage. The location across the street from the museums was key for us, as well as shopping and pubs. The staff was great and made us feel like special guests. Everything was 100% perfect and we will look forward to staying again next year!


  • David Simmonds

    Customer rating:

    3-Jan-2019
    Very nice hotel with character. Excellent location, good value for money. Good lounge/bar. Friendly and efficient staff. Recommend.


  • Tiffany Gaal

    Customer rating:

    1-Jan-2019
    This was a fantastic stay in a traditional hotel! The room was large and the amenities were nice. The staff were very pleasant and always helpful. Our interactions with the staff, especially the reception staff, were always fantastic.


  • Hotel guest

    Customer rating:

    25-Dec-2018
    great hotel with lovely staff.


  • Hotel guest

    Customer rating:

    23-Dec-2018
    Really enjoyed our stay. Traditional charm but with excellent staff and service.


  • Hotel guest

    Customer rating:

    22-Dec-2018
    Lovely for meals tea and just a drink. Comfy room and friendly staff


  • Hotel guest

    Customer rating:

    17-Dec-2018
    I was given a very small room on arrival at the very end of a corridor next to the fire exit -rather gloomey, however I went back to reception and was given another room which was better, although it only had shower, bathroom quite small. However my biggest disappointment was the coffee in the room the sachets were horrible, really cheap coffee of a lick/Aldi quality, please get decent coffee sachets -Bewleys or Nescafé, while I don’t particularly like instant coffee, if it has to be instant please, please get better quality. Overall the room was very clean, breakfast was average.


  • Hotel guest

    Customer rating:

    16-Dec-2018
    My husband and I stayed one night in Buswells.It was anbabsolute pleasure.We stayed in a triple suite which was a perfect size..Staff were so helpful.Food was beautiful and location perfect.Will be back..


  • Hotel guest

    Customer rating:

    16-Dec-2018
    We really enjoyed our stay at Buswells. It’s in a perfect location for walking to everything you want to see in central Dublin. Right next to Leinster House and 2 blocks to Grafton St. The staff are terrific and we particularly enjoyed the bar. It was obviously a fun meeting point for local people in Dublin as well as the hotel guest and just felt so warm and cosy. We took lots of photos of the Christmas trees and chairs and fireplaces. Classic. And we were also warm and cosy in our bedroom. We had one of the regular rooms - not the larger room - but it was just fine. We have stayed in other hotels in Dublin but liked this one best for the welcome, warmth and location. Hope to return.


  • Hotel guest

    Customer rating:

    13-Dec-2018
    The hotel staff were friendly and helpful. The hotel is very clean. I would stay here again


  • Graham Benson

    Customer rating:

    13-Dec-2018
    Very comfortable, charming and helpful efficient staff....very good black and white pudding !!


  • Hotel guest

    Customer rating:

    13-Dec-2018
    Super hotel Lovely staff Great location


  • Rob Labadie

    Customer rating:

    12-Dec-2018
    We felt your hotel as very pleasant and generous in all its facilities.


  • Jason Hardy

    Customer rating:

    11-Dec-2018
    Excellent location in the city center and wonderful attentive service. Very satisfied with my stay.


  • Hotel guest

    Customer rating:

    9-Dec-2018
    The staff and breakfast were all brilliant and could not be faulted. However the room was not the same as the pictures online, the bathroom was very narrow and cramped and we could constantly hear the people around us. This included hearing people in their show and starting from 5.30am people walking in the corridor talking


  • Hotel guest

    Customer rating:

    9-Dec-2018
    Beautiful, comfortable hotel with amazing service . We will be back


  • Hotel guest

    Customer rating:

    7-Dec-2018
    This was my second stay at Buswell's and I was not disappointed. Convenient center city location, a variety of room sizes with the smaller ones being very good value, and more personal than larger hotels. My only complaint was that my room was quite warm at night and the bed pillows were overstuffed with down to the point of being hard, both of which made it difficult to sleep. I knew about the lack of individual heating/cooling control in the rooms but thought it would be ok in December.


  • Hotel guest

    Customer rating:

    7-Dec-2018
    We loved our stay at Buswell’s Your wonderful staff, the attention to detail and the charming atmosphere make our Dublin Holiday just perfect. I hope to see you again in the future.Thank you.


  • Galina Dowling

    Customer rating:

    7-Dec-2018
    We have been in Buswells Hotel at our first time, but sure we will be back again. Absolutely great time we spent. Comfort, atmosphere, clean place!Just delighted that we have been lucky for our special day.Thank you!!!


  • Kevin Ryan

    Customer rating:

    5-Dec-2018
    Everything was perfectly efficient, very comfortable. Perfect city centre location.


  • Susan Holderness

    Customer rating:

    5-Dec-2018
    A Grande Dame, Buswells is posh with comfy public rooms. We booked the “small” double and it was SMALL. No chair, no drawers or shelves, the safe in the bottom of the armoire requiring one to lie on the floor to set it, and the tea service on top of the safe! And it was a long walk from the elevator to get to the room, including up and down stairs. The hot breakfast was delicious, but unfortunately we had an early tour one morning and an early flight the last morning, so we only got to enjoy the full breakfast two of the four mornings. On our early days the continental breakfast was laid for us and that was very satisfactory. The staff was courteous, friendly, and helpful. The concierge arranged tours which we enjoyed very much. And the woman at the front desk recommended a great restaurant (The Farm) where we had a lovely dinner. We highly recommend Buswells, and will certainly stay there during our next visit to Dublin, but in a larger room. The location is perfect and the ambience just right.


  • Hotel guest

    Customer rating:

    3-Dec-2018
    Lovely hotel with friendly, helpful staff. The first night was not a good experience as I was kept awake by noise from a nearby building.The next morning I was grateful to be relocated to a quieter room which also appeared to have been more recently refurbished than the first and was more comfortable.This is my second November stay in Buswells and it is my choice of hotel for its welcoming staff, its "character" and comfortable ambience.


  • Ian Hodgart

    Customer rating:

    3-Dec-2018
    Central hotel, friendly staff and great value. Our Dublin go to hotel.


  • Alan Crosbie

    Customer rating:

    2-Dec-2018
    Bathrooms have improved


  • Jennifer Young

    Customer rating:

    28-Nov-2018
    Wonderful, kind staff. Beautiful rooms with a perfect set up of a double bed (more like a queen size) for my husband and I while still having a twin bed for our daughter (no sofa for her!). We would definitely stay again when in Dublin. Buswell’s is also in a perfect location for getting all around the city by foot.


  • Hotel guest

    Customer rating:

    26-Nov-2018
    Lovely stay but we were very disppointed with the breakfast not up to the usual standard.